Customer Help 

At the Dundee Gin Company, one of our goals is to make our online store easy to use. This means making it as clear to navigate, look at products, read reviews, and place orders without any fuss.

Our dedicated WhatsApp customer support (Mon-Fri, 9-5pm UK) means we will do everything possible to ensure a great online shopping experience.

We're here to serve you.

During UK office hours you will find the WhatsApp button in the bottom corner of your screen.

Outside of UK office hours please message WhatsApp number 07852 811313 and we will aim to respond as soon as we can. 

This page will gather together all of the information you might need. 

If there's a question you have that we have yet to answer, please email us at team@thedundeegin.com and we will reply as quickly as possible.

Your feedback helps improve our Scottish gin products and events so do keep in touch across social media.

You can keep in touch with us on Facebook | Instagram | LinkedIn. 

Back in Stock Notifications

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to ping us a message with the product you are looking for, and we will send you a notifications when they are back in stock.

Delivery Information and Delivery Charges

UK STANDARD DELIVERY £4

UK NEXT DAY DELIVERY £8
(ORDERS PLACED BEFORE MIDDAY)

At Dundee Gin, we aim to be as quick at dispatching orders as possible. Place an order with us before 4pm any week day and we'll package up and dispatch your order that day so you can be enjoying your gin or gin liqueur sooner than you think.

Free delivery on orders over £60.

International Delivery Service - "White Glove" Service

Sending alcohol outside of the UK can be tricky depending where in the world you live. 

If you're looking to place an order and have it delivered outside of the United Kingdom, please email us at team@thedundeegin.com first.

We can ensure the best delivery option for you and manage expectations in terms of delivery timeline. We'll make your order a bit special if we can! 

Alternatively you can order internationally through Amazon.

Returns and Refunds

You have up to 14 days to change your mind about anything you buy from us. If you bought it online, the returns period begin when the goods reach your delivery address.

If your order is sent as multiple parcels, the returns period starts when your last parcel is delivered.

You can return the product by contacting us directly within the returns period. You should tell us clearly why you are cancelling/returning because the reason may affect your statutory rights. We'll advise on the process and the returns address at that time.

Payment Options

All major credit cards including VISA and MASTERCARD are accepted through our Shopify online store. Popular payment options available include PayPal and Apple Pay.

Being part of the famous Shopify ecommerce ecosystem means that you can buy online with total confidence. 

Satisfaction

We hope you will enjoy your Dundee Gin (or Rum!) with a flawless experience. However, if you have purchased from our website and are not completely satisfied, please see our terms for information on our refund policy.

Privacy Policy

Terms and Conditions